This Privacy Policy explains how BGA Group Belgium BV, trading as Let’s Toko, registered office at Gouverneur Verwilghensingel 30/5, 3500 Hasselt, Belgium, VAT/BTW number BE0808794809 (“Let’s Toko”, “we”, “us”, “our”), collects, uses and protects your personal data when you visit www.letstoko.be or contact us. We are committed to protecting your privacy in line with the EU General Data Protection Regulation (GDPR) and applicable Belgian data protection law.

1. Data Controller

The data controller responsible for your personal data is:

  • BGA Group Belgium BV – Let’s Toko
  • Gouverneur Verwilghensingel 30/5, 3500 Hasselt, Belgium
  • VAT/BTW: BE0808794809
  • Phone: +32 468 47 79 55
  • Email: info@letstoko.be

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Contact details you provide via our Contact Us form, business customer registration form, phone, WhatsApp or email – such as your name, company name, email address, phone number and delivery address.
  • Account & wishlist data if you create an account or save items to your wishlist on the Website.
  • Order and enquiry details – the products, quantities and preferences you ask about or order.
  • Technical data – such as your IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies when you browse the Website.

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and process the orders you request (performance of a contract / pre-contractual steps);
  • Manage your business customer registration and account;
  • Arrange delivery of your order;
  • Send you order-related or service communications;
  • Improve and secure our Website, and understand how it is used (legitimate interest);
  • Comply with our legal and accounting obligations, including invoicing requirements (legal obligation).

4. Legal Basis for Processing

We process your data on the basis of: (a) your consent, where you have given it (for example, for optional cookies); (b) the necessity to perform a contract with you or take steps at your request before entering into one; (c) our legitimate business interests, balanced against your rights; and (d) compliance with our legal obligations.

5. Cookies

The Website uses cookies and similar technologies to operate correctly (essential cookies), to remember your preferences, and, where enabled, to understand site usage (analytics) or show relevant content. You can manage or disable non-essential cookies through your browser settings at any time; disabling essential cookies may affect the Website’s functionality.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Trusted service providers who support our operations, such as website hosting, IT and email service providers, acting on our instructions;
  • Delivery and logistics partners, to fulfil your order;
  • Payment service providers, where relevant to process a transaction;
  • Authorities or professional advisers, where required by law or to protect our legal rights.

Any third party processing personal data on our behalf is required to protect it in line with applicable data protection law.

7. International Transfers

Where any service provider we use is located outside the European Economic Area, we take steps to ensure your data remains protected to a standard equivalent to the GDPR, such as relying on providers certified under recognized adequacy frameworks or standard contractual clauses.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including to comply with legal, tax and accounting obligations (generally up to 7 years for invoicing records under Belgian law), after which it is securely deleted or anonymized.

9. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration.

10. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request erasure of your data, where applicable;
  • Restrict or object to certain processing;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@letstoko.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, Belgium – www.dataprotectionauthority.be.

11. Children’s Privacy

The Website is intended for business and adult consumer use and is not directed at children. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

  • BGA Group Belgium BV – Let’s Toko
  • Gouverneur Verwilghensingel 30/5, 3500 Hasselt, Belgium
  • Phone: +32 468 47 79 55
  • Email: info@letstoko.be

Last updated: August 2026.